Privacy Policy

Information collected

• Account information such as name, email, workspace, role, and authentication data.
• Connected email and calendar data authorized through provider permissions.
• Inquiry messages, event details, customer contact information, and sold services.
• Pricing, venue-profile information, files, URLs, and notes submitted by a workspace.
• Public venue facts, source URLs, observation dates, and generated comparisons.
• Claim, correction, and opt-out request details and verification evidence.
• Subscription status, billing contact details, invoice references, and payment-provider identifiers. Complete card numbers are collected by Stripe, not Venuvero.
• Security, diagnostic, usage, and error information needed to operate the service.

How information is used

Information is used to authenticate users; sync authorized communications and calendars; extract event details; generate user-reviewed drafts and estimates; display analytics; research sourced venue information; verify claims; prevent abuse; provide support; and maintain and improve reliability.

AI processing

Selected inquiry text, venue profiles, public source text, and pricing evidence may be sent to configured AI providers to perform extraction, summarization, matching, or drafting. Venuvero is configured to avoid provider-side response storage where supported. Users should not submit unnecessary sensitive information.

Connected providers

Google or other connected providers process information under their own policies. Venuvero requests only the permissions needed for enabled features. Disconnecting an integration stops future access but does not automatically remove records already imported into the workspace.

Sharing

Venuvero does not sell personal information. Information may be shared with infrastructure, database, email/calendar, AI, payment processing, security, and support providers acting for the service; when directed by the user; to protect rights and security; or when legally required. Stripe processes checkout, payment methods, invoices, and subscription management under its own privacy terms. Public market facts may be reused across workspaces, but private inquiries, internal pricing, and workspace notes are not placed into the shared market cache.

Retention and security

Records are retained while needed to provide the service, maintain sourced evidence, resolve claims, meet legal obligations, and prevent abuse. Venuvero uses access controls, hashed session tokens, encrypted provider tokens, request validation, and private-network protections. No system can guarantee absolute security.

Your choices

Workspace users may correct event and account information, disconnect providers, and request deletion. Listed venues may request a correction, claim, or automated-collection opt-out through the listing request form. Venuvero may retain a minimal suppression record so an opted-out source is not collected again.

Children and sensitive information

Venuvero is a business service not directed to children under 13. Do not use it to collect children’s information or highly sensitive data unless legally authorized and necessary.

Changes and contact

Material changes will appear here with an updated effective date.

Contact Venuvero through the support channel inside your account.